01
Trip support
Open the ride in your history and choose Help.
Contact Urvo
Send the right details once.
For trip-specific help, contact us from that trip in the app. It is the clearest route to a useful answer.
Open the app
In a sentence
A good support request includes the relevant trip, a short description of what happened and the outcome you need. Never send passwords, full card details or one-time verification codes.
Contact us
Start here.
02
Driver support
Use the request or activity record inside the driver app.
03
Safety concern
Move somewhere safe first; contact emergency services for immediate danger.
04
General enquiry
Use the help centre to find the closest topic before starting a request.
Reach us directly.
Live at launchRider & driver supportTrips, fares, payments and account access. Include the trip if your question is about a specific ride.Published at launch
Press & mediaInterview requests, company information and brand materials.Published at launch
CareersQuestions about working at Urvo. We never charge a fee to apply.Published at launch
Privacy & data requestsAccess, correction, deletion or portability requests covered by our privacy policy.Published at launch
Security reportsReport a suspected vulnerability privately. Kept separate from general support so it reaches the right people quickly.Published at launch
Never send passwords, full card details or one-time verification codes by email — Urvo will never ask for them. For an immediate threat or a medical emergency, contact your local emergency services first.
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